Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or dispatched on Sundays and public holidays.

Once your order has been dispatched, you will receive a confirmation with tracking details where available.

Delivery Timeline

We aim to deliver all orders within 7–10 business days from the date of dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, tracking information will be shared with you through the contact details provided during checkout. You can use the tracking information to monitor your shipment.

Delayed or Lost Orders

If your order has not been delivered within the expected timeframe, please contact our support team with your order number. We will coordinate with the shipping carrier to investigate the delay.

We are not responsible for delays caused by courier partners, incorrect or incomplete shipping information provided by the customer, or circumstances beyond our reasonable control.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order. We may not be able to modify the shipping address once an order has been dispatched.

For any questions regarding shipping or your order, please contact our customer support team.